Terms Condition

Welcome to Ojatdhara Tea (“we”, “our”, “us”).
By accessing or using our website and services, you agree to abide by the following Terms & Conditions. Please read them carefully.

1. Use of Website

By using this website, you confirm that:

• You are at least 18 years old.

• You will not misuse, alter, or hack any part of the website.

• You will use our website only for lawful purposes.

2. Product Information

We strive to provide accurate information about all products, including pricing, descriptions, and images.
However, slight variations in:

• Color

• Packaging

• Aroma

• Blend appearance

may occur due to manufacturing or natural leaf differences.

3. Pricing & Payments

• All prices displayed on the website are inclusive/exclusive of taxes (as mentioned on product pages).

• We reserve the right to update prices without notice.

• Orders will be processed only after successful payment confirmation.

• Any failed or pending transaction will not be considered a confirmed order.

4. Order Acceptance

We reserve the right to:

• Accept or reject any order

• Cancel orders due to stock issues, incorrect information, suspicious activity, or system errors
  If an order is cancelled after payment, refund will be initiated within the given refund timeline.

5. Shipping & Delivery

• Delivery timelines may vary depending on location, courier delays, and order volume.

• Once shipped, tracking details will be shared.

• We are not responsible for delays caused by courier companies, weather, or unforeseen circumstances.

(Refer to Shipping Policy for full details.)

6. Return, Replacement & Refund

• Returns/replacements are accepted only for damaged, wrong, or defective products.

• Used/opened tea packs are not eligible for return due to food safety standards.

• Customers must provide unboxing video/photo for claims.

(Refer to Return & Refund Policy for full guidelines.)

7. Intellectual Property Rights

All content on this website—including text, images, graphics, packaging designs, logos, and product names—is the property of Ojatdhara Tea.
No one is allowed to:

• Copy

• Reproduce

• Distribute

• Modify

• Use any content for commercial purposes

without prior written permission.

8. Franchise & Wholesale Terms

Any information or pricing related to the franchise, wholesale, or bulk supply programs will be governed by separate agreements.
Submitting an inquiry form does not guarantee approval.

9. Limitation of Liability

Ojatdhara Tea will not be responsible for:

• Any direct or indirect losses

• Delivery delays

• Misuse of products

• Website errors or downtime

Our liability is limited to the value of the order placed.

10. Changes to Terms

We may update or modify these Terms & Conditions at any time without prior notice.
By continuing to use the website, you accept the updated terms.